This Privacy Policy explains how Mandas Publication (“Mandas”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you visit or use mandas.co.in (the “Website”) or purchase products through the Website.

By using the Website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you use the Website, we may collect the following information.

Information you provide to us

When you create an account, place an order, contact us, or otherwise interact with the Website, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping address
• Account/login information
• Order details
• Information you provide through forms or customer-support communications

For orders, we may also process information relating to the books or other products purchased, quantities, prices, discounts, shipping information, and order status.

Payment information

Payments may be processed through third-party payment providers such as Razorpay.

Mandas does not ordinarily need to store your complete card, banking, or other payment-instrument credentials on its own servers. Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy policy and terms.

Razorpay states that its processing can include personal identifiers, transaction information, and device/technical information, and that it processes such data in accordance with applicable law.

Information collected automatically

When you access the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Referring/exit pages
• Date and time of access
• Cookies and similar technologies
• Other technical information necessary for security, analytics, and website operation

2. Information from Google Login

If you choose to sign in using Google, we may receive information from Google that you authorize Google to share with us, such as your:

• Name
• Email address
• Profile information made available through the authentication process

We use this information to create and/or maintain your Mandas account and provide account-related functionality.

Your use of Google services remains subject to Google’s applicable terms and privacy policies.

3. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing your account
• Processing and fulfilling orders
• Processing payments
• Delivering purchases
• Providing order confirmations and transactional communications
• Providing shipping and tracking updates
• Responding to customer-service requests
• Processing refunds, cancellations, and returns
• Maintaining website security
• Preventing fraud or misuse
• Improving the Website, products, and services
• Understanding website usage and performance
• Personalizing your experience where permitted
• Sending marketing communications where permitted and, where required, with your consent
• Measuring advertising effectiveness
• Complying with legal and regulatory obligations
• Establishing, exercising, or defending legal claims

4. Shipping and Logistics

To fulfill orders, Mandas may share relevant information—such as your name, telephone number, shipping address, order information, and other information necessary for delivery—with our logistics and shipping partners, including Shiprocket and the courier partners made available through it.

Shiprocket’s own privacy documentation describes processing of user/customer personal information for logistics and related services.

5. Advertising and Analytics

Mandas may use third-party analytics and advertising technologies, including services operated by:

• Google
• Meta (Facebook/Instagram)
• Google Analytics
• Google Ads
• Meta Pixel and related Meta Business Tools

These technologies may collect information about your activity on the Website, such as pages viewed, products viewed, interactions, purchases, and technical/device information, subject to the applicable service and your applicable privacy choices.

Meta states that its Business Tools, including the Meta Pixel, can allow partners to provide information about activities on websites and purchases to Meta.

We may use this information to:

• Measure advertising performance
• Understand website usage
• Create audiences
• Show relevant advertising
• Measure conversions
• Improve our marketing

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies for:

• Essential website functions
• Authentication
• Cart and checkout functionality
• Remembering preferences
• Analytics
• Security
• Advertising and remarketing

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.

You may manage cookie settings through your browser and/or any consent mechanism made available on the Website.

7. Sharing of Personal Information

We may share information with trusted third parties where necessary to provide the Website and our services, including:

• Payment processors
• Shipping/logistics providers
• Courier partners
• Hosting providers
• Website and technology providers
• Analytics providers
• Advertising platforms
• Authentication providers
• Customer-support providers
• Professional advisers
• Government authorities and law-enforcement agencies where required or permitted by law

We do not intend to sell your personal information as a standalone commodity.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the requested services
• Maintain records of transactions
• Meet legal, tax, accounting, fraud-prevention, dispute-resolution, and security requirements
• Exercise or defend legal rights

Where information is no longer required for these purposes, we may delete, anonymize, or otherwise appropriately dispose of it, subject to applicable law.

9. Security

We implement reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law and the stage at which the relevant provisions are legally applicable, you may have rights relating to your personal data, including rights to:

• Obtain information about processing
• Request access to personal information
• Request correction of inaccurate information
• Request deletion/erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance
• Exercise other rights available under applicable data-protection law

The final operational process for exercising these rights should be aligned with Mandas’ applicable legal obligations and the implementation status of the DPDP framework.

The 2025 DPDP Rules contemplate clear notices describing the categories of personal data processed, purposes of processing, and methods for withdrawing consent and exercising rights.

11. Children’s Privacy

The Website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal data, Mandas will seek to comply with those requirements.

12. Third-Party Websites

The Website may contain links to third-party websites or services.

Mandas is not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policies of those third parties separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, the updated version will be published on this page with a revised “Last Updated” date.

14. Contact and Grievance Redressal

For privacy-related questions, requests, or grievances, contact:

Mandas Publication
Email: [PRIVACY/CONTACT EMAIL]
Phone: [PHONE NUMBER]
Address: [REGISTERED/BUSINESS ADDRESS]