These Terms & Conditions (“Terms”) govern your access to and use of mandas.co.in, including the purchase of books and other products from Mandas Publication.

By accessing the Website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. About Mandas

The Website is operated by:

Mandas Publication
Address: [REGISTERED/BUSINESS ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]

Where required by applicable law, additional seller/business information will be displayed on the Website.

The Consumer Protection (E-Commerce) Rules, 2020 contain requirements concerning information that e-commerce entities must make available to users and consumers.

2. Website Use

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for fraudulent purposes
• Attempt to gain unauthorized access
• Interfere with the operation or security of the Website
• Introduce malicious code
• Misuse accounts or authentication systems
• Copy or reproduce Website content without authorization

3. Accounts

Certain features may require you to create an account.

You are responsible for providing accurate information and maintaining the security of your account.

Where Google Login is available, authentication through Google will be subject to Google’s applicable policies as well as these Terms.

Mandas may suspend or restrict accounts where there is reasonable evidence of fraud, abuse, security concerns, or violations of these Terms.

4. Products

We make reasonable efforts to ensure that product:

• Titles
• Descriptions
• Images
• Prices
• Availability information

are accurate.

However, minor differences in product images, colors, formatting, or presentation may occur.

The availability of books and other products may change without notice.

5. Pricing

Prices are displayed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to correct pricing, typographical, inventory, or listing errors.

If an order is affected by a significant pricing or listing error, Mandas may contact the customer before fulfilling the order or may cancel the affected order and refund any amount already paid.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout where applicable.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order is not necessarily accepted solely because you have received an automated acknowledgement.

Mandas may cancel or decline an order in circumstances including:

• Product unavailability
• Pricing or listing errors
• Suspected fraud
• Incorrect customer information
• Delivery limitations
• Technical errors
• Other legitimate operational or legal reasons

Where a prepaid order is cancelled by Mandas, the applicable refund will be processed through the relevant payment method, subject to the applicable refund policy.

7. Payment

Payments may be processed through third-party payment providers such as Razorpay.

By making a payment, you authorize the applicable payment provider to process the transaction.

Mandas may receive transaction-related information necessary to confirm and fulfill your order.

8. Coupons and Promotional Offers

Mandas may offer promotional codes, coupons, discounts, and other offers.

Unless specifically stated otherwise:

• Coupons are subject to their stated conditions.
• Coupons may have expiry dates.
• Some products or categories may be excluded.
• Multiple coupons may not be combinable.
• Coupons cannot be exchanged for cash.
• Mandas may withdraw or modify a promotional offer where permitted by law.

The specific terms displayed with a coupon or promotion will take precedence over this general section where applicable.

9. Shipping and Delivery

Orders may be fulfilled using third-party logistics providers, including Shiprocket and courier partners.

Shipping times shown on the Website are estimates unless explicitly stated otherwise.

Delivery may be affected by:

• Courier delays
• Weather
• Natural events
• Strikes
• Public holidays
• Incorrect or incomplete addresses
• Customer unavailability
• Regulatory restrictions
• Other circumstances outside Mandas’ reasonable control

Customers are responsible for providing accurate delivery information.

10. Delivery Attempts

If a courier is unable to deliver a shipment because of an incorrect address, customer unavailability, refusal, or other circumstances attributable to the customer, additional delivery attempts or charges may apply where imposed by the courier/logistics provider.

The exact treatment of failed deliveries should be stated in Mandas’ shipping/refund policy.

11. Cancellation

Customers may request cancellation of an order by contacting Mandas at:

[CANCELLATION EMAIL]

Cancellation requests may be subject to the order’s fulfillment status.

An order that has already been shipped may not be cancellable through the ordinary cancellation process and may instead be subject to the applicable return/refund policy.

12. Returns and Refunds

Returns and refunds are governed by the Mandas Returns, Refunds & Cancellation Policy, available at:

[LINK TO REFUND POLICY]

Where a separate refund policy conflicts with these Terms on a specific refund issue, the applicable refund policy will govern that issue.

13. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged book
• A defective product
• The wrong product
• A materially incorrect order

you should contact Mandas within:

[X DAYS]

of delivery and provide the requested order details and supporting photographs or other evidence.

Mandas will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law and the applicable return/refund policy.

14. Intellectual Property

All Website content—including, where applicable:

• Logos
• Brand elements
• Text
• Graphics
• Images
• Product descriptions
• Videos
• Page designs
• Original editorial content

is owned by or licensed to Mandas and is protected by applicable intellectual-property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected Website content without authorization.

15. User-Submitted Content

Where users are permitted to submit reviews, comments, images, or other content, the user must ensure that such content is lawful and does not infringe third-party rights.

Mandas may remove content that violates these Terms or applicable law.

16. Third-Party Services

The Website may use third-party services including:

• Razorpay
• Shiprocket
• Google
• Meta
• YouTube
• Hosting providers
• Analytics providers
• Courier companies

Third-party services may operate under their own terms and policies.

Mandas is not responsible for matters solely within a third party’s control.

17. Website Availability

We aim to keep the Website operational, but we do not guarantee that it will always be:

• Available
• Error-free
• Uninterrupted
• Free from technical faults

Maintenance, updates, technical failures, and circumstances beyond our reasonable control may temporarily affect availability.

18. Limitation of Liability

To the extent permitted by applicable law, Mandas will not be liable for indirect or consequential losses arising from use of the Website or delays caused by circumstances outside Mandas’ reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer right, statutory remedy, or liability that cannot lawfully be excluded or limited.

19. Force Majeure

Mandas will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

• Natural disasters
• War
• Government restrictions
• Strikes
• Internet/network failures
• Courier disruptions
• Supplier disruptions
• Other extraordinary events

20. Privacy

Use of the Website is also governed by our Privacy Policy, available at:

[LINK TO PRIVACY POLICY]

21. Changes to These Terms

Mandas may update these Terms from time to time.

Updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after an update indicates acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums/commissions, disputes shall be subject to the jurisdiction of the courts at:

[CITY, STATE]

23. Contact

For questions regarding these Terms:

Mandas Publication
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]